Shipping policy

Canine Wellness Academy: Shipping Policy

1. Order Processing

a. All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving payment.

b. Orders placed after 12:00 PM (local time) will be count the next business day as day 1.

2. Shipping Methods

a. Canine Wellness Academy currently offers standard shipping for all orders.

b. Shipping times and costs may vary depending on the destination. Customers can view estimated shipping costs during the checkout process.

3. Shipping Destinations

Canine Wellness Academy mainly ships in the US. For international orders, please note that additional customs duties or fees may apply and are the responsibility of the customer.

4. Order Tracking

a. Once an order is shipped, customers will receive a confirmation email with a tracking number.

b. Customers can track their orders using the provided tracking number through the designated courier's website.

5. Shipping Delays

Canine Wellness Academy is not responsible for shipping delays caused by weather conditions, customs, or other unforeseen circumstances. Customers experiencing significant delays are encouraged to contact the courier directly with their tracking number.

6. Lost or Stolen Packages

a. Canine Wellness Academy is not responsible for lost or stolen packages. Customers are advised to provide accurate shipping information and monitor their tracking information.

b. If a package is marked as delivered but not received, customers should contact the courier and local authorities if necessary.

7. Address Accuracy

Customers are responsible for providing accurate shipping addresses. Canine Wellness Academy is not liable for orders shipped to incorrectly provided addresses. Please review your shipping information carefully during the checkout process.

8. Shipping Rates

Shipping rates are calculated based on the weight of the order and the destination. Customers can view estimated shipping costs during the checkout process.

For any questions or concerns related to shipping, please contact us at customersupport@caninewellnessacademy.com.